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Better experiences.
Faster growth.
With Conversational Intelligence.

CX teams handle high-stakes conversations every day.

Puzzel Conversational Intelligence connects to any contact centre to analyse interactions at scale, reduce admin and support compliance. Agents get the insights needed to improve. Customers get better experiences. Puzzel partners unlock new revenue streams. Everyone wins.

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Speak to Partner Team

40%

Increase in CSAT

25%

Reduction in contact centre costs

30%

Improvement in customer retention

Understand what is (and isn't) working

Your clients can use conversational AI to analyse customer interactions and sentiment, and spot areas for improvement. Automatically identify reasons for long or repeat calls, knowledge and process gaps, helping CX teams quickly improve service.

Perfect every conversation

Removing the need to manually sift through data, contact centre managers get the insights they need to support each agent's development. By analysing real customer interactions and enabling smarter, more tailored coaching, agents can deliver better conversations.

Save time with smart call automation

CX teams can say goodbye to manual call transcription analysis. Puzzel Conversational Intelligence uses Generative AI to quickly turn customer conversations into a simplified overview, cutting down on admin tasks and letting agents focus on high-value interactions.

Accelerate growth with vendor agnostic,
AI-powered insights.

CX teams are facing real pressure in the form of higher volumes of queries, rising customer expectations, and stretched teams. Leaders say conversational analytics is critical to improving interactions, but they need value quickly. With Conversational Intelligence, Puzzel partners can win deals faster with a solution that deploys quickly and plugs into any CCaaS platform—without the need for lengthy rip-and-replace projects.

Insights that go beyond CX.

Puzzel Conversational Intelligence doesn't just benefit customer service teams—insights captured from real customer conversations have the potential to drive improvements across entire organisations, from refining customer journeys to improving billing processes. Customers feel the difference—improving efficiency without cutting corners—while Puzzel partners gain new revenue opportunities with a solution that can be deployed quickly.

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On-demand webinar

How Spar Nord uses Conversational Intelligence to coach teams and ensure compliance

In this exclusive webinar, we take you inside Spar Nord’s customer service strategy to show how they’ve embedded Conversation Intelligence across their operations to improve coaching, enhance compliance, and streamline communication.

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Natural Language Processing (NLP)

Uncover insights effortlessly.

Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.

Automated Speech Recognition (ASR)

Turn speech into text.

Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

Generative AI

AI-powered insights.

Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.

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Customer wins

Telmore successfully saved 400+ hours a month

Learn how Telmore is using automated call tagging and tapping into the goldmine of their customer insights.

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Speed. Scale. Differentiation.

Grow revenue faster, reach more customers, and stand out with AI-powered insights that deliver instant results.

Earn more with Puzzel AI deals in Q3: free professional services and 5% extra margin on closed deals, plus a £50 / €50 / 500 NOK / DKK / SEK voucher for every opportunity registered or closed by 30 September 2025.

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Download Partner Kit

Get more value with Puzzel’s complete Ecosystem.

Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.

Explore the complete suite

Does Conversational Intelligence only work with voice calls?

While voice is the primary channel, Conversational Intelligence also works across written interactions like chat and email, giving you a broader view of customer sentiment and service trends across channels.

What kind of insights does Puzzel Conversational Intelligence provide?

Conversational Intelligence provides a detailed analysis of conversation patterns, call lengths, customer sentiment, language use, and repeat call drivers. It identifies issues like knowledge gaps, inefficient processes, and customer frustration, offering clear recommendations to improve call handling and overall service quality.

How does Puzzel Conversational Intelligence improve call handling?

Puzzel Conversational Intelligence uses AI-powered analytics to instantly analyse customer interactions, identifying areas for improvement, such as call length, repeat contacts, and knowledge gaps. This allows agents to optimise their approach, reduce handling time, and improve customer satisfaction.

Are there any partner incentives for selling Conversational Intelligence?

Yes — until 30 September 2025, existing and new Puzzel partners can access free professional services and an extra 5% margin on closed AI deals. Plus, every registered or closed opportunity comes with a £50 / €50 / 500 NOK/DKK/SEK voucher.

Elevate your interactions

See Puzzel Conversational Intelligence in action.

Yes, I’d like to learn more about AI-powered insights.

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Better experiences.
Faster growth.
With Conversational Intelligence.

The results speak for themselves.

Built for the demands of
modern contact centres.