The Covid-19 pandemic has changed the way we live, work and shop — and created a need for new methods of engagement between contact centres and customers.
Currently, almost a third of consumers report feeling unsatisfied after contacting a brand’s customer service (29%). But one in four (24%) say being able to communicate via video would improve their customer service experience, especially when dealing with complex and emotional enquiries.
In this webinar, discover the benefits of video and screen sharing for contact centres with our CTO, Thomas Rødseth, and Product Owner, Farhad Fatemi. You’ll learn how you can:
Deliver more natural, personalised customer service
Demonstrate products and conduct live consultations
Guide customers through complex web-based tasks in real-time
Obscure sensitive details, such as passwords, while screen sharing
Product Owner, Puzzel