Home
Tag: coaching

Tag: coaching

A contact centre leader sits down with an agent to work through a coaching form.

Blog

Improve your one-to-ones with these three coaching models

Newstel is a multilingual contact centre that provides 24/7 sales and customer support for businesses around the globe.

Blog

Newstel delivers round-the-clock happiness with cloud contact centre solution

A cartoon man and woman high five in front of a screenshot from Puzzel's Quality Assurance solution for contact centres.

Blog

What is Quality Assurance (QA)?