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Category: Scheduling

Categorie: Scheduling

Workforce Management (WFM) can help you optimise your contact centre staffing over Christmas.

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Top tips for staffing your contact centre this Christmas

Two women smile as they use a workforce management solution in the contact centre.

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What is Workforce Management (WFM)?

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New horizons for resource planning

Emma Skygebjerg is Puzzel's Director of WFM.

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Who’s Who: Emma Skygebjerg, Director of WFM

Customer story 22nd april 2021

Simply Business Case Study

Puzzel packages are designed to make buying and implementing a cloud contact centre solution easier and get you up and running faster.

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How Puzzel packages can help you engage, delight and inspire your agents and customers

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Contact Centre scheduling efficiency: time to try something new?