ContactBabel’s ‘Inner Circle Guide to AI, Chatbots & Machine Learning’ is written for businesses looking to implement or extend their use of AI in the contact centre. It aims to give a detailed and definitive view of the reality of implementing and using these technologies, as well as a view on what the future holds.
This independent analyst report is based on surveys with over 200 UK and US organisations and 1,000+ interviews with UK and US consumers.
- Use cases for AI
- Chatbots, voicebots and mailbots
- Assisted service/agent augmentation
- Sentiment analysis and AI-enabled analytics
- Implementing and using AI
- Current and future use of AI and chatbots
- Customer opinion and use of AI-enabled self-service
The Inner Circle Guide to AI, Chatbots & Machine Learning is part of ContactBabel‘s Inner Circle Guide series.