1. Home
  2. Neighbourhood
  3. Media & Insights
  4. White Papers
  5. Part 5 | The Evolution of the Contact Centre

White paper

Part 5 | The Evolution of the Contact Centre

In August 2020, Puzzel and the CCMA started on a journey to track how the contact centre is evolving during times of real change. This is the fifth part in a series of research reports exploring the evolution of the contact centre.

In this report, five themes emerge encompassing the importance of changing perceptions internally and externally, establishing more robust ways to determine the impact of contact centre activity on customer outcomes and fostering strong values-driven leadership that motivates colleagues.

Download the report to discover the five themes that will drive contact centre strategy in 2022 (and beyond).

You might also like…

Call us on

+44 333 300 0066


Arrange a call back


Please enter your details and a representative from our support team will call you back between 09:00 to 17:00 Monday to Friday.

Thank you

We will call you back shortly.

Speak to an expert

Our expert team are online and here to help.

Get in Touch

Sorry, our chat is currently closed. Please enter your details below and we'll get back to you: