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White paper

A Step by Step Guide for Using Customer Journeys in Contact Centres

Puzzel-white-paper-A-Step-by-Step-Guide-for-Using-Customer-Journeys-in-Contact-Centres

The step by step guide laid out in this White Paper provides a customised approach to customer journey management: one which specifically suits the operational needs of customer service environments.

Key sections include adopting an outside-in approach, closing gaps in the customer journey, and the value of an adaptable approach to journey management.

Download this White Paper to find out more.

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