Many view IVR as emblematic of everything that is wrong with contact centres. Going forward, mistakes that were made are now inexcusable.
This White Paper offers practical advice on how you can change your IVR design for everyone’s benefit.
Many view IVR as emblematic of everything that is wrong with contact centres. Going forward, mistakes that were made are now inexcusable.
This White Paper offers practical advice on how you can change your IVR design for everyone’s benefit.