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Press Release

The Puzzel Customer Service platform is now available on the G-Cloud 13 Framework

Puzzel Ltd. has been named a supplier of the UK Government Crown Commercial Service (CCS),
G-Cloud 13.

London, United Kingdom – November 9, 2022: Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has today announced that they’re now an approved supplier on the UK Government’s Crown Commercial Service (CCS) G-Cloud framework (RM1557.13), for their cloud-based contact centre solutions, including entries for Contact Centre, Workforce Management, Quality Assurance, and Digital Engagement.

Their cloud-based solutions, which encompass all aspects of the modern-day contact centre, have been approved for the framework, with public sector bodies able to benefit from a range of software that will make lives easier for local residents and businesses as well as contact centre agents and managers.

G-Cloud’s digital marketplace unlocks the benefits of cloud technology for thousands of public sector bodies, eliminating the need to run a full further competition procurement process. The G-Cloud framework has revolutionised how public sector bodies access innovative IT solutions, with over £12.7 billion worth of sales occurring since its launch in 2012. By providing the UK Government with the ability to procure services from approved cloud-based suppliers, IT costs have been driven down, and efficiency increased.

“We are thrilled to join the G-Cloud 13 framework, which enables us to sell to government entities in the UK via our local partners or direct,” said Jonathan Allan, Chief Marketing Officer at Puzzel.

“Puzzel’s services have been in high demand from government entities, and we are glad that we will now be able to provide these organisations with all the tools they need to deliver exceptional customer experiences.”

With more than 20 years of experience in the industry, Puzzel is a leading customer service supplier. Their solutions are used by more than 1,000 businesses across 40 different countries and have been recognised by leading market analysts for their innovation and excellence, including Frost and Sullivan.

If you’d like to learn more about G-Cloud 13 or Puzzel’s profile, please visit the Government Crown Commercial Service (CCS) Marketplace or speak to a member of the Puzzel team today about how we can help your public-sector body.

About Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.

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