London, United Kingdom – March 28, 2023 – Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, is pleased to announce that it has achieved a Net Promoter Score (NPS) of 37 for the year 2022, an increase of 4 from the year of 2021. The score reflects a high level of customer satisfaction and loyalty towards the company’s products and services.
NPS is a metric used to measure customer loyalty and satisfaction. It ranges from -100 to 100 and is calculated based on the responses to a simple question, “How likely are you to recommend Puzzel to a friend or colleague?” Puzzel’s NPS score of 37 is a testament to the company’s commitment to providing exceptional customer service and its customer-first culture.
The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, anything above 20 is great.
As part of Puzzel’s Customer Success strategy, Puzzel conducts an annual NPS survey as well as regular surveys to help identify areas for improvement and make informed decisions about their customer experience strategy.
“Puzzel is delighted to achieve an NPS score of 37, which is a testament to our mission to enable brands to deliver exceptional experiences for our clients by combining technology and people to create lifelong relationships,” said Jo Sverre Lindem, Chief Customer Officer of Puzzel.
“Here at Puzzel, we value the needs and expectations of our customers ahead of anything and everything else. For us, putting the customer first isn’t a strategy – it’s a culture!” adds Jo Sverre Lindem.
Puzzel is proud to have built a strong relationship with its customers and is dedicated to continuing to focus on delivering innovative solutions and exceptional service to meet its customers’ evolving needs.
Puzzel’s NPS score of 37 is a significant achievement and reinforces the company’s position as a trusted partner for businesses seeking to improve their customer experience. The company’s commitment to customer satisfaction is reflected in its ongoing efforts to deliver innovative solutions that help businesses to stay ahead in a rapidly changing business environment.
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.