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Press Release

Puzzel launches new competitive CCaaS Partner Programme

September 13, 2022 – London: Puzzel, a leading European CCaaS innovator, has today announced the launch of its new Puzzel Partner Programme. In line with their new set of product packages, this latest launch will help simplify, improve and reward business partnerships with Puzzel.

The new programme includes improved product packages, partner rewards, training and accreditations as well as marketing benefits. The Puzzel Partner Programme offers a tiered structure made up of referral agents and value resellers with a reward approach. The higher Puzzel partners climb, the more benefits for them and their customers. 

Howard Watson, Partner Director at Puzzel, commented: “Our partners are fundamental to our growth and success as a business, which is why we are constantly looking for new ways to improve and offer even more benefits to our partner ecosystem.”

Puzzel works with hundreds of corporate partners to provide world-class customer experiences across the UK and Europe. Their “well-established and successful channel partners programme” as described by Frost and Sullivan, is one of Puzzel’s key strengths, making up a substantial amount of their annual revenue.

Watson adds: “We work with partners of all shapes and sizes from a variety of different backgrounds. Every partner is different, which is why we’ve launched a programme that gives our partners the freedom to be as hands-on or off as they like.

Our packages are not one-size-fits-all, and you don’t need to commit to selling a certain number of seats or delivering a certain level of return. Each success plan is unique and agreed at the start of the partnership.”

Through Puzzel’s new Partner Programme, referral agents can earn up to 35% of annual recurring revenue (ARR) and value reseller partners, who want to be more hands-on and are more technically enabled, can earn up to 40% ARR based on a mutually agreed success plan. 

Puzzel’s flexible approach, aligning its efforts to the shared goals of each individual partnership, is just one of the many reasons organisations partner with Puzzel. Puzzel prides itself on great products and solutions as well as high-quality service and support. You can learn more about the Puzzel Partner Programme here

About Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.

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