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Press Release

Puzzel announces certification of its Contact Centre solution for Microsoft Teams

Puzzel cloud solution enables organisations to seamlessly integrate customer engagement and collaboration through Microsoft Teams.

October 27, 2022 – London: Puzzel, the leading European provider of cloud contact centre solutions, today announced the completion of the Microsoft Teams contact centre certification process, verifying the quality, compatibility and reliability of their integration with Teams to increase cross-team collaboration and seamless, streamlined customer service in today’s Anywhere World.

The certification provides customers with the assurance that Puzzel’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft partners.

Puzzel Contact Centre for Microsoft Teams provides a full suite of omnichannel contact centre functionality in a unified application that is fully integrated with Teams, to increase hybrid cross-team collaboration, simplify customer engagement workflows and increase internal visibility.

“The ability to speak to a member of the team for additional support is immediately and seamlessly available allowing the agent to provide empathic customer experience in real-time.” comments Thomas Rødseth, CTO at Puzzel.

This seamless solution means that agents are empowered to interact with their entire organisation through Teams, whether they’re working from home, in the office, or anywhere in between, all without leaving the context of the Puzzel application.

Thanks to Teams’ presence status and work calendars features, agents can better align plans, meetings, and check colleagues’ availability to avoid having to put the customer on hold and reduce the need for internal calls and email chains.

“Microsoft Teams has become a vital strategic component within the world of collaboration, and Puzzel recognises the need to support its customers and partners in their choices and is doing so with its dedicated relationship with Microsoft,” said Thomas Rødseth, CTO at Puzzel. “Puzzel Contact Centre for Microsoft Teams enables a smooth migration from legacy, on-premises PBX or Skype for Business, allowing users to benefit from the advantage of Teams, while maintaining the improved integrations with an interface they’re familiar with.”

“Microsoft Teams enables organizations to work more quickly and effectively, collaborating with their customers to deliver the right outcomes,” said Pete Daderko, Director of Product Marketing, Microsoft Teams Phone at Microsoft. “We are pleased to see Puzzel complete the contact center certification process, showcasing their investment in bridging collaboration with customer service.”

As a certified partner solution, Puzzel will showcase its commitment to strengthening its contact centre with Microsoft’s cutting-edge technology. With thorough security and compliance testing, this certification ensures that the Puzzel Contact Centre for Microsoft Teams is a high quality and reliable solution, compatible with Teams. The certification means customers can now be assured that the Puzzel solution is verified to enhance Puzzel’s customers’ overall experience of their contact centre.

For more information about Puzzel Contact Centre for Microsoft Teams, visit www.puzzel.com/microsoft-teams/

About Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.

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