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Most popular articles.
1 min read
Introducing the new Puzzel brand: a fresh chapter in customer experiences.
![](https://139754417.fs1.hubspotusercontent-eu1.net/hubfs/139754417/Gabi.png)
By:
Gabi Warren
3 min read
Empathy in the digital age: Leveraging AI to develop empathetic customer experiences .
![](https://139754417.fs1.hubspotusercontent-eu1.net/hubfs/139754417/1691431428167-modified.png)
By:
Jeanine Desirée Lund
4 min read
Making the most of AI and chatbots to elevate the customer experience.
![](https://139754417.fs1.hubspotusercontent-eu1.net/hubfs/139754417/Shaun%20E.png)
By:
Shaun Earey
![what is contact centre software](https://www.puzzel.com/hubfs/software%20blog%20header.webp)
Omnichannel Experiences
Contact Center Software: What is it and key features
![DORA financial services providers](https://www.puzzel.com/hubfs/4%20ways%20to%20enhance%20client%20experience%20in%20Financial%20Services%20.png)
Financial Services
What is the Digital Operational Resilience Act (DORA)?
![omnichannel customer service](https://www.puzzel.com/hubfs/omnichannel%20blog.webp)
Omnichannel Experiences
What is omnichannel customer service?
![Fortum customer service](https://www.puzzel.com/hubfs/fortum%20blog%20header.webp)
Customer Success
Driving operational excellence with Fortum
![Agent experience in contact centre](https://www.puzzel.com/hubfs/Ensuring-an-empowering%2c-engaging-and-effective-contact-centre-career.png)
Agent Experience
Ensuring an empowering, engaging and effective contact centre career
![How to choose WFM solution](https://www.puzzel.com/hubfs/How%20to%20choose%20the%20right%20workforce%20management%20solution%20for%20your%20business.png)
Products and features
How to choose the right workforce management solution for your business
![What is CCaaS](https://www.puzzel.com/hubfs/Tech%20up%20or%20get%20left%20behind_%20Delivering%20on%20expectations%20for%20a%20modern%20customer%20experience.png)
CX strategy
What is CCaaS?
![What is a contact center](https://www.puzzel.com/hubfs/blog%20image%20general-6.png)
CX strategy
What is a contact center?
![How AI is bridging the gap between agents and customers](https://www.puzzel.com/hubfs/How%20AI%20is%20bridging%20the%20distance%20between%20agents%20and%20customers%20.png)
AI and Automation
Empathy in the age of automation: How AI is bridging the distance between agents and customers
![What is customer experience](https://www.puzzel.com/hubfs/_What%20is%20customer%20experience%20-%20header.webp)
Customer Experience
What is customer experience (CX)?
![](https://www.puzzel.com/hubfs/Mastering%20conversation%20orchestration%20for%20enhanced%20customer%20experience.png)
Financial Services
How financial services contact centres can excel under the new Consumer Duty
![Omnichannel vs multichannel](https://www.puzzel.com/hubfs/The%20crucial%20role%20of%20training%20in%20elevating%20contact%20centre%20performance.png)
Omnichannel Experiences
A tale of two contact centres: Omnichannel versus multi-channel