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Transforming customer experience in financial services

Customers today want seamless experiences with personalised support, available across all channels at all times. Financial institutions are actively seeking ways to enhance their customer experience (CX) to deepen relationships and foster loyalty.

In this webinar, discover how financial services contact centre leaders can leverage digital transformation to reimagine their CX and enhance client relationships, setting themselves apart from competitors with hyper-personalised customer interactions.

You’ll also hear from Acorn Insurance’s Head of Contact Centre, Paula Hampson, who will share the story of their customer service transformation journey.

What you’ll learn:

  • The latest CX trends and challenges in financial services.
  • Strategies for building personalised, optimised customer journeys to deliver a seamless experience for your clients.
  • Insights into how Acorn Insurance is redesigning its customer experience with the help of the Puzzel Platform.
  • Q&A: Have questions? We got the answers!



Scott Walker

Senior Account Executive

Paula Hampson

Head of Contact Centre