Flexible Chatbot Solutions for your Contact Centre
Extend the capabilities of your contact centre by adding chatbots into the mix
Puzzel can provide a complete chatbot solution for your contact centre, including training the bot trainer and assisting in integration with existing business logic and solutions. With rapid implementation leveraging cloud-based technologies your bot solution can be up and running within weeks, delivering service to your customers when they want it and in their channel of choice.
Benefits of Puzzel Bot:
Modern-day contact centres plan to offer a multi-channel customer experience, incorporating a combination of voice, web chat, social, email and SMS channels. Bots fit seamlessly into this environment, by enabling you to:
- Answer enquiries 24 x 7 with no holiday or sick leave required
- Handle multiple simultaneous chat sessions without delays between answers
- Integrate the bot into existing business logic for consistency and speed
- Free up time for human agents to deal with more complex or emotive issues
- Handle peaks in demand without additional headcount
Integrate your existing Bot solution with Puzzel Contact Centre
For those contact centres that have invested time and resource in their own chatbot solutions, we can offer integration of your existing bot framework with Puzzel’s cloud-based contact centre. Seamless integration provides a head start to maximise the benefits of this technology, bridging the gaps between communication channels and helping to deliver a better, speedier experience to customers.