Most popular articles.
6 min read
New Puzzel Survey Finds CX Leaders Accelerating AI Adoption and Simplifying Tech for 2026, with 94% Prioritising Stack Consolidation.
By:
Jeanine Desirée Lund
4 min read
What’s on CX leaders’ minds right now? Four frontline perspectives on the future.
By:
Jeanine Desirée Lund
15 min read
Launching Co-Pilot and Live Summary: AI assistance that makes call handling faster and easier.
By:
Raïsa Van Olden
Still on-prem? Here’s what it might be costing your contact centre
Manual call tagging is still eating up time — here’s how teams are taking it back
Where does your contact centre fall on the AI maturity curve?
Connected conversations: How to deliver seamless customer experiences at scale
AI in customer service: A beginner’s guide for CX leaders
4 common barriers to AI adoption in the contact centre and how to overcome them
The IT perspective: 6 reasons to adopt a cloud contact centre
What is a virtual agent?
6 reasons why virtual agents are worth the investment for your contact centre
Why your business should consider an AI voice agent for phone-based customer support
Upskilling your agents for the AI-driven future of customer service
Why personalisation is the key to happier customers and higher revenue
