Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
What’s on CX leaders’ minds right now? Four frontline perspectives on the future
How to use AI call summaries to strengthen compliance and improve call note quality
Five proven ways to lift answer rates in your contact centre
What is a co-pilot?
Breaking the barriers to AI at scale: How CX leaders turn pilots into progress
Why your virtual agent is falling behind – and how to fix it
5 reasons to make the switch to cloud-based contact centre technology
What virtual agents need to perform at their best: 5 best practices
Why your customer conversations are your most underused CX asset
Still on-prem? Here’s what it might be costing your contact centre
Manual call tagging is still eating up time — here’s how teams are taking it back
Where does your contact centre fall on the AI maturity curve?
