Make AI-driven Customer Experience your competitive advantage.
Puzzel is the AI-led ecosystem for Customer Experience, and it is built for your organisation’s most important work – delighting your customers.
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Imagine an ecosystem that gives you control of all customer interactions.
At Puzzel, we're committed to empowering organisations with full control and visibility over the customer journey. Our AI-powered CX ecosystem unifies interactions and simplifies daily tasks for contact centres, helping them address challenges like agent turnover and complex queries, enabling your team to do more with less. And it's future-proof, so it's ready to deploy new technologies such as GenAI whenever you're ready.
Our ecosystem.
Contact Centre
Deliver seamless customer journeys and meet your customers anywhere in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in a single solution.
Self-Service Automation
Boost your team's efficiency and empower your customers with AI and automation - resolving customer queries even faster
Workforce Management
Save time on complex workforce scheduling and empower your agents to focus on what they do best – delivering first-class support to your customers.
Case Management
Case Management makes your agents’ lives easier by enabling them to manage your customers’ conversations (SMS, email, social media) in one place.
“Lifeplus has transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through utilising Puzzel’s Customer Engagement Platform”.
