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Fast resolutions. Powered by AI.

Wow your customers with the Puzzel AI Chatbot and deliver better and faster customer service. Upgrade your customer experience by easily deploying a chatbot tailored to your brand, complete with robust safeguards that ensure you maintain full control over the AI, so you can deliver fast, secure customer support – every time.

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Trusted by Europe's Customer Experience leaders.

Instant customer support,
securely delivered 

Deliver fast responses to your customers while keeping their data safe and secure. When using our Generative AI, you’re guaranteed GDPR compliance, ensuring that your data remains within the EU and is not shared with third parties. Robust safeguards give you full control over your AI-powered interactions, reducing hallucinations and ensuring that your chatbot delivers consistent, reliable responses. The result? Faster resolutions and full control at your fingertips.

AI chatbot customer service

Build your chatbot in minutes.

Creating your own GPT chatbot is super easy (we promise). From standard greetings to advanced support functions, our templates are fully customisable, allowing you to easily align every interaction with your brand’s tone and voice. And the best part? No IT skills are required.

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Robust safety for reliable conversations.

Rest easy knowing your AI chatbot is backed by advanced safeguards to minimise risks and hallucinations. You can filter out specific words or phrases and set confidence score thresholds, ensuring only reliable responses are delivered. When the confidence score is low, the conversation is easily transferred to a human agent. Plus, our chatbot is fully GDPR compliant, giving you peace of mind. 

Personalise every conversation

Personalise every conversation.

Tailor your chatbot to reflect the tone of your customers - whether friendly or formal. If the conversation takes a turn, the bot analyses user sentiment and adjusts its responses, offering a more personalised and empathetic experience. And, it understands context, misspellings, and synonyms, ensuring accurate and relevant responses in every conversation.

 

GPT chatbot customer service

Automate to maximise team efficiency.

Let the chatbot handle routine tasks like password resets, data lookups and more, saving agents time for more value-added tasks. And when agent support is needed, the chatbot seamlessly transfers to human agents, including chat history and suggested solutions, making agents all the better equipped to offer meaningful responses. 

With a 74% success rate in providing satisfactory solutions and a 75% accuracy rate in identifying customer queries, Puzzel's chatbot is not only improving customer interactions but also enhancing operational efficiency
Marthine Dahl
Performance and Project Manager at Andel Energi

Features of Puzzel's AI-powered chatbot.

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Generative AI

Customer support with AI-powered chatbot.

Provide instant, secure customer support 24/7 with a contextual chatbot.  

  • Use generative AI to generate answers, using only preapproved sources like your website or knowledge base.
  • Summarise a chat conversation when handing it over to a human agent.
  • Use generative AI to adjust the tone of answers and make them friendlier or more formal.
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Safeguards

Stay in control with confidence.

Reduce risks and hallucinations and ensure reliable, secure interactions.  

  • Use confidence scores to minimise errors and hallucinations.
  • Combine classification, search, and generative AI for even more accurate responses.
  • Use our search engine and confidence scores to ensure responses align with your brand.
  • Features like our deadlink checker ensure all links are active and relevant.
AI chatbot

AI compliance and GDPR

Your data, fully secure.

Stay in control of the AI and deliver reliable responses, all while staying GDPR compliant and keeping your and your customer's data safe.

  • GDPR Compliance: Your data stays within the EU, is not shared with third parties, and is used solely for delivering our product.
  • Utilises Azure’s GPT service with EU data centres, anonymises data before processing, and ensures no data is stored.
  • Integrate your own LLM with Puzzel solutions for greater control over AI output and reduced likelihood of hallucinations.
  • Our in-house GenAI model, GDPR and Schrems II compliant, uses only EU-owned suppliers, and ensures no data is stored.
Get the data you can act on

Chatbot analytics

Get the data you can act on.

Understand how your chatbot performs and what is (and isn’t) working.

  • View analytics on chatbot performance
  • Understand how you can improve your chatbot
  • See what your customers chat about
  • Learn how other areas of your business can be improved to create better service and support
First-class language understanding

Multilingual support

Speak the language of every customer.

Hei! Hello! ¡Hola! Serve your global customer base with ease and accuracy.

  • Enables effortless interaction in users’ and agents’ preferred languages.
  • Supports a wide range of languages
  • Capable of handling customer queries in multiple languages, making it ideal for global businesses.
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Get more value with your favourite tools.

Elevate your AI chatbot by integrating it with your existing CRM, ticketing and support systems. Our chatbot integrates with a number of existing vendors for smooth facilitation and better agent handover.

Frequently asked questions.

Yes, I'd like to elevate my chatbot game with Puzzel.