1. Home
  2. Neighbourhood
  3. Media & Insights
  4. Events & Webinars
  5. Workforce Management – The key to happy customers, employees and management

Webinar

Workforce Management – The key to happy customers, employees and management

Workforce Management – The key to happy customers, employees and management

Welcome to Puzzel’s very first international webinar on Workforce Management! We are a leading CCaaS provider and offer now a free 1-hour-webinar where you learn everything about taking care of your employees and delivering a great customer experience with WFM.

Workforce Management isn’t only about creating a schedule. It is a tool that helps you take care of your most valuable resource – your employees. Therefore, it is the key to happy customers and an enjoyable customer experience. The art of scheduling might be challenging, but in this webinar Puzzel’s Director of WFM, Emma Skygebjerg, shares her secrets on how to put the puzzle pieces together and create a schedule that fits your employees. 
In this session, we will also show you WFM in action both from the admin and agent side and reveal how the solution opens the door to happy customers, employees and leaders. 

Agenda:

What is Workforce Management?
How can WFM improve Employee Engagement?
The importance of Accurate Forecasting
Adherence and real-time monitoring
The benefits of WFM
Live demo of WFM: See the solution in action
Q&A

Speakers

Emma Skygebjerg

Puzzel

Workforce Management – The key to happy customers, employees and management

Call us on

+44 333 300 0066

or

Arrange a call back

Callback

Please enter your details and a representative from our support team will call you back between 09:00 to 17:00 Monday to Friday.

Thank you

We will call you back shortly.

Speak to an expert

Our expert team are online and here to help.

Get in Touch

Sorry, our chat is currently closed. Please enter your details below and we'll get back to you: