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The consumer reinvented, 2022 trends in CX 

Europeans have become more impatient and anxious, as well as more thoughtful and selective in their behaviour. In the new digital normal, personalisation is the real differentiator, and successful businesses must harness their customers’ greater digital intensity.

In this webinar, Alexander Michael, Vice President, Information & Communications Technology at Frost & Sullivan will focus on the most significant European CX trends and highlight Puzzel’s excellent positioning in the 2021 European CCaaS Frost Radar


  • Growth of new digital and visual channels in 2022
  • Insights and statistics from Frost & Sullivan’s latest research into CX in Europe
  • Upcoming product and feature releases at Puzzel
  • Q&A


Alexander Michael

Global Practice Area Leader at Frost & Sullivan

Jonathan Allan

CMO at Puzzel

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