Our panel will discuss the following:

• How to make your contact centre profitable

• How businesses can use sales intelligence to increase their revenue and bookings

• How contact centre managers can use Work Force Management tools to optimise their resources and increase agent retention whilst improving customer satisfaction

• Reducing costs for onboarding new agents

• Let’s bring digital engagement to the customer, how to have an omnichannel contact centre solution even if you don’t have a large contact centre
  

In addition to the above, we will be demonstrating the platform to give you a sneak peek at the power of Puzzel.