Our panel will discuss the following:
- How to make your contact centre profitable
- How businesses can use sales intelligence to increase their revenue and bookings
- How contact centre managers can use Work Force Management tools to optimise their resources and increase agent retention whilst improving customer satisfaction
- Reducing costs for onboarding new agents
- Let’s bring digital engagement to the customer, how to have an omnichannel contact centre solution even if you don’t have a large contact centre
In addition to the above, we will be demonstrating the platform to give you a sneak peek at the power of Puzzel.