CX ecosystem
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Virtual Agent Suite
Suite of chat, voice and email AI agent
Conversational Intelligence
Smarter conversations. Powered by AI.
Case Management
All customer messages in one place.
Workforce Management
Elevate team performance with simplified WFM.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
CX leader resources
ROI calculator
Agent Productivity
ROI calculator
Move to the Cloud
Events and webinars.
Webinars
Expert insights for customer experience leaders
Elevate 25 Virtual
From insights to impact: Shaping the future of CX with AI
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CX ecosystem.
All items
CX ecosystem.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Virtual Agent Suite
Conversational Intelligence
Case Management
Workforce Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
ROI calculator
ROI calculator
Events and webinars.
Webinars
Elevate 25 Virtual
About.
All items
About.
About us Partners Contact us Help Center
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Resources.
A selection of resources to help CX leaders elevate the customer experience within their organisation.
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Contact sales

State of Contact Centres Trends.

Insights gathered from 750 contact centre leaders.

Money
State of Contact Centres 2024: For Financial Services
Financial services are transforming CX with advanced technologies and self-service to meet evolving client needs, as revealed by our survey of 750 European contact centre leaders.
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Lightbulb
State of Contact Centres 2024: Energy & Utilities
Energy and utilities are rapidly transforming CX, with a growing demand for better service and a shift towards digital interactions, as highlighted by our survey of 750 European contact centre leaders.
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Various length-underlines
State of Contact Centres Trends 2024 Part 1
CX is the main driver of European contact centres, which are evolving with transformative technologies and self-service to meet changing customer needs, as revealed by our survey of 750 contact centre leaders.
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Resolve 1
State of Contact Centres Trends 2024 Part 2: AI and Automation
Driven by evolving customer expectations and new technologies, contact centres are leveraging AI and automation for superior service and efficiency, as revealed by Puzzel’s survey of 750 European contact centre leaders.
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