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Elevate every conversation with
AI-powered insights.
Your team already handles high-stakes conversations every day with the tools you trust.
Now, Conversational Intelligence takes it further —analysing every interaction at scale, reducing admin and average handling time, and boosting team performance — directly within your existing environment.
Your agents gain the insights they need to improve communication, build empathy, and deliver clearer customer experiences.
Smarter QA.
Less admin.
Better conversations.
Take your quality assurance further with smart automation and targeted reviews. Puzzel’s Quality Management is a powerful add-on that helps you evaluate every call, and identify coaching opportunities, all from one place.
Improve efficiency without cutting corners.
Contact centres are under pressure to serve more customers, across more channels, with fewer resources. Conversational Intelligence helps you work smarter by automating manual tasks, reducing manual admin, and surfacing coaching opportunities, so your team can stay focused on what matters most.
Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.
Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.
Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
Security and compliance you can trust.
Conversational Intelligence is built to support GDPR, with privacy by design, full data encryption, and processing audits based on the ISAE3000 standard. We work with ISO-certified suppliers and enforce strict security controls like MFA, data minimisation, and audit logging, so FS&I teams stay compliant and in control of sensitive customer data.
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Real insight. Real impact. Built for your team.
Start improving customer conversations and contact centre performance today.
Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
See Puzzel Conversational Intelligence in action.
Yes, I’d like to elevate my conversations with AI-powered insights.
