Partnership strengthens Yource’s customer contact offering with Puzzel’s modular, AI-native CCaaS platform, designed for European data sovereignty.
OSLO, NORWAY – February 26, 2026 – Yource announces a strategic partnership with Puzzel, a leading European Contact Centre as a Service platform (CCAAS). This partnership will enable Yource to strengthen its customer contact solutions in terms of innovation, flexibility and scalability, with security and data sovereignty as its starting point.
Puzzel offers a single flexible ecosystem that brings together all customer contacts. The platform supports organisations in every phase of the customer journey, from omnichannel interactions and ticketing to workforce management, AI-driven automation and conversational insights. Thanks to its modular design, organisations can start where they are now and develop at their own pace.
Puzzel will be added to the existing mix of platforms as a Contact Centre as a Service solution. The platform can be used independently or linked to other services. Yource is incorporating Puzzel into its offering so that it can provide the most suitable solution for each customer.
The addition of Puzzel underlines the importance of European technology. Data remains within Europe, and security and sovereignty are central. This makes the collaboration particularly relevant for organisations and sectors where reliability and compliance are prerequisites.
In addition to proven technology, Puzzel also brings a strong position in Scandinavia. Its flat organisation and short lines of communication fit in well with the way Yource works. Together, both parties will continue to invest in innovation, people and partnerships to prepare customers for the future of customer contact.
About Puzzel
Puzzel is the modular, AI-native CX ecosystem that helps contact centres simplify complexity, unify conversations, and deliver faster, more human service. Our platform brings every channel, system, and stakeholder together - blending automation with real-time agent empowerment to reduce manual work, unlock insights, and improve first-contact resolution. 
