Most popular articles.
6 min read
New Puzzel Survey Finds CX Leaders Accelerating AI Adoption and Simplifying Tech for 2026, with 94% Prioritising Stack Consolidation.
By:
Jeanine Desirée Lund
4 min read
What’s on CX leaders’ minds right now? Four frontline perspectives on the future.
By:
Jeanine Desirée Lund
15 min read
Launching Co-Pilot and Live Summary: AI assistance that makes call handling faster and easier.
By:
RaĂŻsa Van Olden
How JYSK uses AI insights to improve customer service across 14 countries
Agentic AI explained: What it means for customer service
From cost centre to insight hub: Unlocking the contact centre’s true value - with Xander Freeman from Call Centre Helper
What’s on CX leaders’ minds right now? Four frontline perspectives on the future
How to use AI call summaries to strengthen compliance and improve call note quality
Five proven ways to lift answer rates in your contact centre
What is a co-pilot?
Launching Co-Pilot and Live Summary: AI assistance that makes call handling faster and easier
How Spar Nord uses Conversational Intelligence to coach teams and ensure compliance
Breaking the barriers to AI at scale: How CX leaders turn pilots into progress
Why your virtual agent is falling behind – and how to fix it
5 reasons to make the switch to cloud-based contact centre technology
