Bring your own Bot

Integrate your existing Bot solution with Puzzel Contact Centre

For those contact centres that have invested time and resource in their own existing chatbot solutions, existing bots integrate with Puzzel’s cloud-based contact centre. Seamless integration provides a head start to maximise the benefits of this technology, bridging the gaps between communication channels and helping to deliver a better, speedier experience to customers.

Benefits of combining Puzzel with your own Bots

  • Protects existing investment and development time in your own bots
  • Ready-made connectors allow integration with popular bot frameworks saving on time and resource
  • A generic framework API enables messages to be sent and received from Puzzel to different bot frameworks reducing development at the front-end
  • Limited or no bespoke development work reduces the need to bridge the gap between Puzzel and your own bots

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