Puzzel complies with all data protection and privacy laws generally applicable to Puzzel’s provision of Puzzel Cloud Services and is committed to safeguarding the privacy of all our business processes. This policy sets out how we will treat your personal information.
Scope and acceptance
Whose data we process
Puzzel process data about contact persons and software users among our Customers, including persons representing potentially new Customers that approach us via Puzzel Sites or other channels. Our policy in these regards is to be found in the data controller section.
We also process data about our Customers’ employees and other persons’ data of which the Customer controls. Our policy in these regards is to be found in the data processor section. In this policy data subjects may also be referred to as persons or you.
Data Protection Officer
Puzzel’s Data Protection Officer can be reached at the following address:
Attn: Data Protection Officer
Fredrik Selmers vei 3
0663 Oslo, Norway
Puzzel as a data controller
When Puzzel determines the purpose and means of data processing we act as data controller. Puzzel controls Personal Data that we collect in the context of you being employed by a Customer that has or may have a business relation to Puzzel, or you declare that you want to receive information from us based on your own or your employer’s interests. When you represent a Customer of Puzzel, your rights are the same as if you were a private person only representing yourself.
Why do we collect and use personal data?
To manage our Customer relations in general and to meet our Customer commitments, Puzzel requires some information about you in your role as Customer contact person or user of a service. We also collect data about suppliers and partners for the following purposes:
a) Perform deliveries in accordance with a customer agreement
b) Offer support to users of our services
c) Improve the quality of our services and Puzzel Sites
d) Detect and prevent security threats and perform maintenance and debugging
e) Prevent abuse of our software and services
f) Communicate information that is relevant for our deliveries and our customer relations in general
g) Process orders, invoicing, payments and other financial follow up of Customers
h) Payment of services purchased through Puzzel Sites
Processing according to the above listed purposes (a to h) is necessary for us to manage our customer relations. Therefore, Puzzel does not, as additional ground ask for your consent to process your Personal Data. We do not consider that the processing disadvantages you in any way. We will also collect information about you as a contact person or user of a service. We collect and use Personal Data mainly to perform direct sales, direct marketing and customer service, including:
i) To manage your access to our web-based services (cloud services)
j) Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
k) Send you information about the products and services that you have purchased from us or are related to the services you are already using
l) Perform direct sales activities in cases where legitimate and mutual interest is established.
m) Provide you content and venue details on a webinar or event you signed up for.
m) Reply to a ‘Contact me’ or other web forms you have completed on one of our Puzzel websites (e.g. to download a whitepaper).
The basis for Puzzel’s processing of Personal Data for the above purposes (i) is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. Your consent may be given freely on Puzzel Sites when applicable. Please note that the collection of individual Personal Data is required to gain user access to many of our programs and services and to access the information you have requested.
To protect your security and ours we will also store information about you when you visit our premises. You will be informed of your rights in this context when you register in our electronic visitor system.
When do we collect your personal data?
In general, Puzzel collects data directly from you or other persons linked to the Customer company where you are employed. These persons may be a manager or colleague. If the Customer you work for purchases Puzzel services via a Puzzel partner company, we may collect information about you from the partner company.
We collect your Personal Data when you interact with us in person, through correspondence, by phone, by social media, or through our websites.
In some cases, we may also collect information about you from other legitimate sources if you have given your consent that the party collecting the Personal Data may share this with others. These sources may be third-party data aggregators, Puzzel’s marketing partners, public sources or third-party social networks. Puzzel will be able to combine Personal Data about you obtained from one source with data obtained from another source. This gives us a more complete picture of you as contact person, which also gives us the possibility of serving you in a more relevant way with a greater degree of personalisation.
Automatic data collection tools
This section is only applicable to the Puzzel website www.puzzel.com and country specific versions of the website. Digital marketing software cookies (incl. Google) are never used for any services provided to customers where Puzzel is a processor of personal data.
Puzzel uses a variety of technologies to collect information about your movements on the web as well as interest and preferences you freely have made available.