Platform
The Puzzel CX ecosystem
.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products
.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Virtual Agent Suite
Suite of chat, voice and email AI agent
Case Management
All customer messages in one place.
Workforce Management
Elevate team performance with simplified WFM.
Conversational Analytics
Smarter conversations. Powered by AI.
Enhancing capabilities
:
Training
Optimisation
Sales Intelligence
Industries
Public Sector
.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services
.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support
.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical
.
Resources
:
Ultimate guide to CCaaS
Trust Centre
Customers
Resources
Blog
.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists
.
Reports
CX leader resources
ROI calculator
Agent Productivity
ROI calculator
Move to the Cloud
Events and webinars
.
Webinars
Expert insights for customer experience leaders
Elevate '25
From insights to impact: Shaping the future of CX with AI
About
About us
Partners
Contact us
Help Center
Request quote
Book a demo
Platform
.
All items
Platform
.
The Puzzel CX ecosystem
.
Packages
Our CX ecosystem
Individual products
.
Contact Centre
Virtual Agent Suite
Case Management
Workforce Management
Conversational Analytics
Enhancing capabilities
:
Training
Optimisation
Sales Intelligence
Industries
.
All items
Industries
.
Public Sector
.
Citizen Services
Local Government
Public Housing
Financial Services
.
Banking
Insurance
Other verticals we support
.
Retail
Travel & Hospitality
Energy & Utilities
Resources
:
Ultimate guide to CCaaS
Trust Centre
Customers
.
Resources
.
All items
Resources
.
Blog
.
Blog
Featured content
Reports & Checklists
.
Reports
ROI calculator
ROI calculator
Events and webinars
.
Webinars
Elevate '25
About
.
All items
About
.
About us
Partners
Contact us
Help Center