Conversational Intelligence

Real insights. From real conversations. Powered by AI.

Turn every conversation into actionable intelligence. Understand what drives customer satisfaction, identify where your team needs support, and free up time spent on admin. All powered by AI trained on European language data and processed entirely within EU infrastructure for complete peace of mind.

Book a demo

40%

Increase in CSAT

25%

Reduction in contact centre costs

30%

Improvement in customer retention

Natural Language Processing (NLP)

Uncover insights effortlessly.

Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.

Automated Speech Recognition (ASR)

Turn speech into text.

Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

Generative AI

AI-powered insights.

Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.

Works across voice, chat and email.

Get consistent insights across every channel in your customers’ preferred languages. Cross-channel analysis works in Nordic, Dutch, and UK English—so regional communication styles are understood correctly.

Book a demo

Get more value with Puzzel’s complete Ecosystem.

Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.

Explore the complete suite

Does Conversational Intelligence only work with voice calls?

While voice is the primary channel, Conversational Intelligence also works across written interactions like chat and email, giving you a broader view of customer sentiment and service trends across channels.

What kind of insights does Puzzel Conversational Intelligence provide?

Conversational Intelligence provides a detailed analysis of conversation patterns, call lengths, customer sentiment, language use, and repeat call drivers. It identifies issues like knowledge gaps, inefficient processes, and customer frustration, offering clear recommendations to improve call handling and overall service quality.

How does Puzzel Conversational Intelligence improve call handling?

Puzzel Conversational Intelligence uses AI-powered analytics to instantly analyse customer interactions, identifying areas for improvement, such as call length, repeat contacts, and knowledge gaps. This allows agents to optimise their approach, reduce handling time, and improve customer satisfaction.

What makes Conversational Intelligence different from generic transcription tools?

Generic tools transcribe. Puzzel provides insights. We analyse sentiment, identify coaching opportunities, spot patterns, and surface trends—all tailored to your business. Built on proprietary ASR trained for European languages and accents.

Where is my data stored and processed?

All data is processed and stored in EU data centres. No transatlantic transfers. No US jurisdiction. GDPR-compliant from design through operation.

Which languages does Conversational Intelligence support?

Puzzel’s proprietary ASR supports Norwegian, Swedish, Danish, Finnish, Dutch, and UK English. Sentiment analysis and NLP work across these languages with accuracy optimised for regional communication styles. We’re expanding language coverage continuously.

Elevate your interactions

See Puzzel Conversational Intelligence in action.

Yes, I’d like to elevate my conversations with AI-powered insights.

Book demo

Real insights. From real conversations. Powered by AI.

Elevate every conversation with
AI-powered insights.

Show every agent what
good looks like.

Stop reporting on problems,
start preventing them.

Cut agent agent admin
and give time to your customers.

You can't improve
what you can't see.

The results speak for themselves.

40%

25%

30%