AI-powered automation. Human-first experiences.
AI should make life easier, not more complicated. Puzzel’s AI solutions combine intelligent automation and real-time insight to make customer service faster and more efficient - while empowering your agents to deliver experiences that feel personal, effortless, and human.
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Intelligent automation for
real human impact.
Your customers expect fast, personal, and effortless service. Your agents need tools that make their jobs easier, not harder. Puzzel’s AI solutions use automation, insights, and real-time agent support to help you scale smarter, serve faster, and empower your people every step of the way.
Virtual Agents
Smarter self-service. Happier agents.
Use Virtual Agents to take care of interactions from start to finish - whether that’s answering questions, updating details, or resolving more complex requests. They work across chat, voice, and email to give customers fast, accurate, and personalised support whenever they need it. And because they connect with your contact centre, agents can step in at any time with full context.
Co-Pilot & Live Summary
Your agents’ real-time AI assistant.
Puzzel’s Co-Pilot listens to live calls, understands context, and provides instant answers, suggestions, and process guidance - right on screen.
Alongside it, Live Summary automatically captures and summarises conversations in real time, saving agents from manual note-taking and ensuring every call is documented accurately and consistently. Together, they make it easier for agents to stay focused, wrap up faster, and deliver consistent, high-quality service.
Quality Management
AI-driven quality assurance and coaching.
Use AI to automatically score customer interactions and highlight coaching opportunities. With objective, real-time evaluation and actionable feedback, you can improve consistency, ensure compliance, and raise overall service quality.
No fluff. Just AI that works.
We don’t believe in AI for the sake of it. Too many solutions add complexity without solving real problems. At Puzzel, every AI feature is built with a clear purpose: to reduce repetitive work, support agents when it matters most, and deliver better outcomes for customers. No gimmicks. No buzzwords. Just practical, proven AI that helps your teams work smarter, stay focused, and create experiences that truly connect.
Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.
Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.
Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
Ready for AI that works with your people?
See how the right balance of automation and human expertise can make your customer service faster and more personal.