Give customers instant answers. Reduce pressure on your teams

Support frequently asked questions instantly with an AI-powered add-on to Knowledge Management. Public FAQ works seamlessly within your CX ecosystem to reduce inbound contact volumes, shorten wait times, and free your agents to focus on high-value conversations in one controlled, easy-to-manage experience.

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Empower teams with controlled knowledge

Create and manage knowledge in your centralised Knowledge Management solution then publish it as a branded Public FAQ directly on your website. Keep content accurate, compliant, and up to date for your teams and your customers.

Reduce inbound contact volumes

Deflect repetitive questions before they even reach your contact centre. By giving customers accurate, easy-to-find answers online, you reduce pressure on your teams and create space for more meaningful interactions.

Deliver instant, consistent answers

With a searchable Public FAQ customers can find the right information in seconds. The result? Faster resolutions and a more consistent experience across every touchpoint.

Branded publishing

Your knowledge, your brand. One seamless experience.

Create and manage content in Puzzel’s Knowledge Management solution, then publish it as a fully branded Public FAQ directly on your website. No disconnected tools. No duplicated work. Just a consistent, controlled self-service experience that fits naturally into your customer journeys.

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Content management

One single source of truth.

Keep knowledge centralised, structured, and easy to update. As customer needs evolve, your teams can quickly refine and improve content to ensure every published answer is accurate, compliant, and aligned across self-service, chatbots, and live support.

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Natural Language Processing (NLP)

Uncover insights effortlessly.

Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.

Automated Speech Recognition (ASR)

Turn speech into text.

Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

Generative AI

AI-powered insights.

Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.

Get more value with Puzzel’s complete Ecosystem.

Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.

Explore the complete suite

Give customers instant answers. Reduce pressure on your teams

Elevate customer service with
smarter self-service.

Self-service that customers actually utilise.