CX ecosystem
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Virtual Agent Suite
Suite of chat, voice and email AI agent
Conversational Intelligence
Smarter conversations. Powered by AI.
Case Management
All customer messages in one place.
Workforce Management
Elevate team performance with simplified WFM.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
CX leader resources
ROI calculator
Agent Productivity
ROI calculator
Move to the Cloud
Content spotlight
Hear from over 1,500 CX leaders on how they're tackling challenges, trends, and opportunities shaping CX in 2025 and beyond
Events and webinars.
Webinars
Expert insights for customer experience leaders
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About us
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Contact us
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Book a demo
CX ecosystem.
All items
CX ecosystem.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Virtual Agent Suite
Conversational Intelligence
Case Management
Workforce Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
ROI calculator
ROI calculator
Content spotlight
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
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Latest from our blog.

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Frequently asked questions.

Is there a free trial available?

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.

Can I handle inbound calls with softphone, IVR or voice recording?

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Are the messages personalised for each visitor?

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Is the voice chat integrated on my website?

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What is cloud contact centre?

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