Omnichannel CX that wows your customers and your agents

Puzzel is an intelligent and flexible contact centre solution designed to reduce friction for policyholders and increase both customer and employee satisfaction, all while increasing sales.

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Experience Puzzel for yourself

Speak with a Puzzeler

Drive performance with a perfect blend of digital self service & human empathy.

Puzzel helps you deliver the intuitive experiences that your customers deserve, while supporting and empowering your busy team through digital tools, automation and an easy-to-use single interface.

Impress Your Customers. Empower Your Agents.

It’s quick to set up and easy to scale, so you can grow as quickly and efficiently as you need to without delays or hiccups.

A powerful Agent Experience

A great agent experience makes an excellent contact centre experience. Agent Application enables agents to easily switch between voice, email, web chat, social and SMS requests, view all customer interactions, and handle multiple enquiries at once without a cluttered and overwhelming screen.

Answer customer queries 24/7 – no human required!

Thanks to the power of AI, you can automate where it makes sense and free up your talented team to focus on tasks that have the biggest impact on your contact centre’s success.

Powerful, seamless integrations

Integrating Puzzel is easy. Build an efficient, feature-rich solution for your contact centre by integrating with Microsoft Teams, Microsoft Dynamics, and Salesforce, just to name a few.

Customer communications made simple

Never miss a request again! Automatically convert all email, SMS, and social media requests into support tickets and always keep on top of complex customer communications.

Advanced visibility

Gain clarity of everything happening inside your contact centre, with live and comprehensive overviews of performance and operations in your Administration Portal.

Experience Puzzel for yourself
Chat with an expert
luke sambridgeaffinity water

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photoSimply Business logo

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Great service by a great company!”

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”

Risto Proosa, Operations Director at TieTa

“Everything is smoother now…”

“system has helped. It means there are shorter wait times and more happy people and solutions provided,” Jordan said.”

Jordan Patel, Customer Service and Sales Manager at Newstel

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

FM24 logo

“Delivering world-class customer service”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”

Sasha Memedovic, Head of Service Delivery at fm24

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”

Declan Fallon, Glasgow Clyde College

A leading CCaaS innovator in Europe

Speak to a Puzzeler

Your call will be with Elaine, a Puzzel engagement specialist

She’ll be in touch within 12 hours. But you can also find her on LinkedIn.