The AI-native CX platform, built in Europe

European CX.
AI you can trust.

The AI-native CX platform for European organisations that need both: faster, more human service, and customer data that never leaves Europe. Built in Norway, hosted in the EU and UK, with AI that never trains on your data.

Book a demo

Explore all resources

Human + AI, by design

Better support for agents means better service for customers. Real-time guidance and automation remove the busywork, so your people can focus on the conversation.

One platform, no silos

Bring every channel, conversation and data point together, so your team sees the full picture. No silos. No bolt-ons.

European by design, not by default

Built in Norway, hosted in the EU and UK, with AI processed inside Europe. A platform that scales as you grow and keeps your customer data under European jurisdiction — without trading capability for compliance.

Security you can trust.

When you choose Puzzel, you’re choosing a partner who understands your market, your regulations, and the operational reality you navigate every day. Our infrastructure is designed and operated to the highest European standards, with ISO 9001 and ISO 27001 certified data centres, strict access controls, and GDPR compliance — so you can focus on delivering great service, knowing your platform is secure, compliant, and built to last.

278%

ROI over three years

(Forrester TEI, 2024)

86%

faster response times

25+

years building European CX

550+

enterprise customers across Europe

Data Sovereignty

Your customers' data stays where your business operates.

Puzzel is incorporated in Norway and built for European organisations. Your customer data is hosted in the EU and UK — and it does not route through US infrastructure. Because Puzzel is European-incorporated, your data is governed by EU law, not US extraterritorial reach. A structural difference, not a marketing claim.

✔️ Built in Norway — European-incorporated and European-operated

✔️ EU & UK hosting — Oslo private cloud, plus EU and UK Azure regions, specified in your contract

✔️ No US data touchpoints — storage, transit and AI processing stay in Europe

✔️ EU-based support — your data is handled by teams based in Europe

Get the full report

400+ hours of saved admin

86% faster response times

278% ROI over three years

62% higher customer satisfaction

Your data never trains our models

A contractual commitment in every Data Processing Agreement, including anonymised data — not a policy statement.

AI processing stays in Europe

Live agent guidance, transcription and quality scoring run on European infrastructure.

Human oversight by design

No Puzzel AI makes decisions about your customers or agents without a human in the loop.

EU AI Act readiness

An active compliance programme - across every Puzzel AI product.

Sparebanken Norge

transformed its banking customer experience with Puzzel.

85% faster

Family Fund, the UK's largest grant-maker for disabled children, cut email response times and enabled remote working.

Norlys & Fjordkraft

Run high-volume customer service on Puzzel's European platform.

94.8% CSAT

Lifeplus, with the majority of sales now generated through the contact centre.

Is Puzzel subject to the US Cloud Act?

No. Puzzel is incorporated in Norway, so your data is governed by EU law, not US extraterritorial legislation.

Where is our data hosted?

n the EU and UK — our private cloud data centre in Oslo, or EU and UK Azure regions. You specify the location in your Data Processing Agreement.

Will our customer data be used to train your AI?

No. Every Puzzel DPA contractually prohibits using your customer interaction data to train Puzzel's or any third party's AI models.

Where does AI processing happen?

On European infrastructure. Live agent guidance, transcription and quality scoring stay within European jurisdiction.

Can non-EU staff access our data?

Puzzel's support and operations teams are based in Europe.

What certifications do you hold?

ISO 27001, GDPR-native architecture, and DPAs for all customers. SOC 2 Type II is in progress. Full documentation is available on request.

Capability and compliance.
You shouldn't
have to choose.

See how Puzzel would work for your organisation.

Book a demo

Get the full report

Natural Language Processing (NLP)

Uncover insights effortlessly.

Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.

Automated Speech Recognition (ASR)

Turn speech into text.

Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

Generative AI

AI-powered insights.

Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.

Get more value with Puzzel’s complete Ecosystem.

Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.

Explore the complete suite

European CX.
AI you can trust.

Built around the realities of contact centre work.

Capability and scale, proven.