Keep online visitors happy and make your agents more productive by mastering the online customer journey
Did you know 90% of customer journeys begin online? Your organisation needs to deliver compelling services and buying experiences across all your channels to keep customers engaged till the end.
Luckily, Puzzel Digital Engagement is here to help you understand the customer journey, increase agent productivity, and provide you with personalised support in real time.
+ increased customer satisfaction by meeting expectations on availability in a work-from-anywhere-world
“We don’t want customers to contact us. We want our solution to be so good that customers can resolve matters themselves and be happy with the result. We want to devote our time and resources instead to providing personal advice when customers need to talk to us to benefit from our expertise.”
Nicolai Sølna, Process Developer at Storebrand