AI-native cloud contact centre software - UK

Cloud contact centre software, live in weeks.
Not months.

Book a quick walkthrough. We'll show you where the 85% faster responses come from, and what your migration would look like. 

  •  Voice, chat, email, WhatsApp and social in one queue 

  • AI agent assist and virtual agents that hand over cleanly 

  • Built and hosted in Europe, GDPR by design 

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Book your demo

Three fields. We come back within one business day with a slot and a walkthrough built around your set-up.  

 

Trusted by customer experience leaders in the UK: 

 

One platform
for every channel.

Puzzel brings voice, chat, email, SMS and social together in one unified contact centre platform. Your agents work from one view of the customer, and your team runs one platform instead of many. The result is less upkeep, fewer handoffs and better service.

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Customer results

The results speak for themselves

40%
Increase in CSAT
 
25%
Reduction in contact centre costs
 
30%
Improvement in customer retention
 Forrester Total Economic Impact study 
Why Puzzel

Teams like yours succeed with Puzzel

From national associations to global enterprises, European teams use Puzzel to simplify complexity and deliver faster, more human service. 

metrics (2)
Newmarket holidays
Wrap-up time
How Newmarket Holidays reduced their wrap-up time and transformed their customer experience with Puzzel.
Read the story
metrics (3)
Telmore
Saved every month
How Telmore saves 400 hours per month with AI-driven Conversational Intelligence.
Read the story

Find the right package

Choose the mix of channels, features and tools that fits your operation.
We tailor the quote to your agents and volumes. 

Packages
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Questions we hear

Can’t find your answer? We’ll go through it in the demo, on your own set-up. 

 

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Elevate your interactions

See Puzzel on your own channels and volumes.

Yes, I’d like to see how a cloud contact centre fits my team.