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About Puzzel
2 min read

A brief insight into our new look.

Gabi Warren
Puzzel's new brand

On May 16, we proudly unveiled our new brand identity—a transformation that signifies an important milestone on our journey. But this new brand look isn’t just about a fresh logo or an updated website; it’s a reflection of our commitment to innovation, customer satisfaction, and staying ahead in the customer experience (CX) game. 

Here, we’ll delve deeper into the background of our rebranding.  

Evolving with your customers

A recent study by Hubspot reveals that 90% of CX leaders agree: customer expectations are at an all-time high. Today's customers expect quick, personalised, and efficient service across multiple channels. And as customers’ expectations evolve, so do we.

Since our beginning in Norway back in 1998, our ambition has been clear: to help businesses like yours create exceptional customer interactions. Today, that mission is stronger than ever. Our brand reflects our understanding of modern customer expectations and our ability to meet them.  

Evolving with technology

As customer expectations evolve, so does technology. At Puzzel, we’re always innovating to ensure we offer world-class products and services. We’ve been pioneers in cloud solutions from the start, and we continue to enhance our product offerings to reduce complexity and help organisations like yours stay ahead. Being awarded "Most Innovative Company" in 2023 by Frost & Sullivan underscores our commitment to delivering excellent CX and our new brand symbolises our dedication to providing cutting-edge solutions that meet the demands of modern customer interactions. 

Empowering your organisation with future-ready CX solutions

As always, our CX platform remains state of the art, as it combines contact centre, self-service, and AI capabilities, offering a single platform for balancing automated and human-led interactions – helping your business to resolve enquiries faster and enhancing customer satisfaction.  

Key components of our CX platform

  • Contact Centre: Enable your organisation to meet customers in the right channel and solve queries faster. 
  • Self-Service Automation: Boost team efficiency, increase self-service rates, and empower customers with AI and automation for quicker resolutions. 
  • Workforce Management: Save time on complex scheduling and increase operational efficiency, empowering agents to deliver better service. 
  • Case Management: Utilise a modern ticketing solution to ease workloads, and track and manage customer queries, allowing for swift and effective resolutions. 

In addition, we offer enhancing capabilities such as training and optimisation programmes. These programs are designed to enhance the skills of your team and maximise the efficiency of our platform, ensuring that your contact centre continually adapts and thrives within the modern customer service landscape. 

By continually evolving our platform and services, we ensure that your organisation can deliver exceptional customer experiences that drive loyalty and satisfaction. 

Staying ahead of the CX game

Our refreshed brand identity represents our ongoing commitment to pushing the boundaries of what's possible in the contact centre industry. Whether it's integrating the latest technologies or exploring new ways to enhance customer interactions, we are dedicated to helping businesses stay ahead of the curve.  

What’s next?
As we embark on this exciting new chapter, we invite you to join us on this journey. Explore our new website, experience our CX platform, and see how our innovative solutions can transform your customer service operations.  

With Puzzel, it's possible to create meaningful, lasting connections with your customers. 

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