Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
About
About us
Partners
Contact us
Help Center
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Book a demo
Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
en
Danish Norwegian Swedish
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Empower your team with comprehensive training.

Unlock your team’s potential with targeted training that drives results. Our training programmes provide the knowledge and support your agents need to excel in their roles – boosting motivation and performance for long-term success

Schedule a demo
Request a quote
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Trusted by Europe's Customer Experience leaders.

Training for tomorrow's customer needs.

Contact centre agents are constantly adapting to changing customer behaviours and technologies. Your agents are more than problem solvers – they need to be experts in products, software, and communication. Investing in their training and development is not just beneficial but critical for achieving sustainable success. Our training programmes focus on real-world simulations and exercises, ensuring your agents develop the skills and confidence to excel – empowering them to deliver exceptional customer experiences. 

Agent training

Product training

Master Puzzel's products and services.

Discover a variety of training sessions tailored for agents, supervisors and managers, covering all Puzzel products and services. Our blended learning approach is complemented by a comprehensive post-course adoption pack, featuring videos, cheat sheets, handouts, and worksheets for enhanced retention and application

partnership

Soft Skills Training

Empathy for enhanced customer support.

Our training equips contact centre agents with essential skills to recognise, understand, and manage emotions effectively when interacting with customers. Through theoretical and practical exercises, your agents can learn how to regulate their emotions and empathise with customers to enhance the quality-of-service delivery. We have plenty of available trainings and courses for soft skills, including Emotional Intelligence, Engaged Listening, Support for Vulnerable Customers, and Stress Reduction Techniques.  

Meet our trainers

Our seasoned trainers bring extensive hands-on experience and industry insights to every session. With a wealth of product knowledge and industry insights, our trainers are dedicated to equipping your team with the skills and competencies needed to excel in their respective fields. Whether you're just starting out or are an experienced professional, you can trust our trainers to provide top-notch guidance and support throughout your learning journey. 

Scott M

Scott Maryan
Director of Customer Adoption

 

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Frequently asked questions.

Why is training in the contact centre important?

Training in the contact centre is crucial for ensuring that staff possess the necessary skills and knowledge to handle customer inquiries effectively. It equips agents with the tools and techniques required to provide exceptional customer service, resolve issues efficiently, and maintain professionalism in all interactions.

What are the benefits of training in the contact centre?

The benefits of training in the contact centre are manifold. Firstly, it enhances employee competence and confidence, leading to improved customer satisfaction and loyalty. Secondly, it reduces average handling times and escalations, thereby boosting operational efficiency and productivity. Additionally, well-trained agents are better equipped to handle complex queries and upsell or cross-sell products and services, ultimately driving revenue and profitability for the business.

What training courses does Puzzel offer?

Puzzel offers a comprehensive range of training courses designed to cater to the diverse needs of contact centre professionals. These courses cover various aspects of customer service, communication skills, and product knowledge. Whether it's basic onboarding training for new hires or advanced certification programs for experienced agents, Puzzel provides tailored training solutions to help contact centres optimise their performance and deliver exceptional customer experiences.

Yes, I want to book my demo.

Case Management
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