Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
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Book a demo
Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
en
Danish Norwegian Swedish
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Future-proof your CX operations.

When it comes to customer experience, the only constant is change. Our optimisation programme is designed to help you stay ahead of the CX game by maximising your contact centre solutions – ensuring delightful customer experiences, today and in the future.

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Request a quote
hero-optimisation

Trusted by Europe's Customer Experience leaders.

Your customers evolve. You need to evolve with them.

Customers’ expectations are always evolving. By committing to a culture of continuous improvement, you can ensure your customers always receive high-quality service across all interactions and touch points. Puzzel Optimisation has been carefully designed by our experienced Solution Architects, with a simple concept at its core. We believe that by investing in continuous improvements, your operations run more smoothly, ultimately empowering your agents and making your contact centre stay ahead of ever-evolving customer expectations.

Process and system analysis

Process and system analysis

In-depth analysis of your processes and systems.

Our team collaborates with yours to comprehensively assess your systems, processes, and strategies. The aim is to identify opportunities for your solutions to capitalise on evolving technological capabilities and evolving use cases, optimising your contact centre for future-ready customer experiences. 

Onsite session

Onsite Session

Get a deeper understanding of your operations.

During the onsite session, our team of Solution Architects work closely with your agents and leaders to understand key elements of your contact centre operations - from daily tasks to corporate strategies. The insights gathered during the on-site session serve as a cornerstone for tailored recommendations that drive transformative change in your contact centre. 

Tailored recommendations_

Tailored Recommendations

Tailored recommendations aligned with your goals.

We know that your business is unique. We use a thorough and tailored approach to offer recommendations that align with your business’s specific needs. The key findings, observations and recommendations from the analysis and onsite session are compiled into an extensive report, which equips you with the valuable insights you need to drive change and evolve the way you deliver customer experiences. 

“The programme has given us real scope into what we want to do next to achieve the best levels of resident and user experience. The process was easy and quick. Neil was clear, concise and the report covered all aspects of our discussions and the key areas we want to focus on. We are now turning the report into reality."
Louise Kelly
Head of Customer Service at Newlon Housing Trust
Learn something new

The latest from our blog.

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Public Sector

G-Cloud 14: How Puzzel Supports Public Sector with Cloud CX Solutions

ROI on-prem to cloud
Cloud transformation

The ROI of moving from on-premises to the cloud

Forrester TEI study 2024 Puzzel
CX strategy

Key findings from the Forrester TEI study of Puzzel

Frequently asked questions.

Why is continous optimisation of the contact centre important?

Continuous optimisation of the contact centre is vital for maintaining competitiveness and delivering exceptional customer experiences. By regularly reviewing and refining processes, systems, and performance metrics, businesses can identify areas for improvement, streamline operations, and adapt to changing customer needs and preferences. This iterative approach ensures that the contact centre remains efficient, responsive, and aligned with strategic objectives, ultimately driving customer satisfaction, loyalty, and business growth.

What's included in Puzzel's optimisation programme?

Puzzel's optimisation programme encompasses a range of strategies and initiatives aimed at enhancing the performance and effectiveness of contact centre operations. Optimisation by Puzzel is available to all our customers and comes in three different packages: Lite, Full and Custom. Get in touch with us to find the perfect package for your organisation. 

Yes, I want to optimise my CX operations and strategies.

Case Management
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