Platform
Puzzel CX-platformen.
Pakker
Vores pakker giver dig fleksibilitet til at vælge det rigtige miks af kanaler og funktioner.
Vores CX-platform
CX-platformen, der styrker dine agenter og glæder dine kunder.
Vores produkter.
Contact Center
Mød dine kunder, hvor de er, og løs spørgsmål.
Self-Service Automation
Øg effektiviteten og transformer kundeoplevelsen.
Workforce Management
Løft teamets præstationer med forenklet workforce management.
Case Management
Administrer dine kunders beskeder på ét sted.
AI Chatbot
Imponer dine kunder med Puzzel AI Chatbot og lever bedre og hurtigere kundeservice.
Forbedring af kapaciteter:
Træning Optimering Sales Intelligence
Kundehistorier
Ressourcer
Blog.
Blog
Det nyeste inden for CX-løsninger, tips og tricks og bedste praksis
E-bøger og rapporter.
Whitepapers
Et udvalg af ressourcer, der hjælper CX-ledere med at løfte kundeoplevelsen i deres organisation.
Events og webinarer.
Webinarer
Ekspertindsigter til ledere af kundeoplevelser
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Om os
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Kontakt os
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Platform.
All items
Platform.
Puzzel CX-platformen.
Pakker
Vores CX-platform
Vores produkter.
Contact Center
Self-Service Automation
Workforce Management
Case Management
AI Chatbot
Forbedring af kapaciteter:
Træning Optimering Sales Intelligence
Kundehistorier.
Ressourcer.
All items
Ressourcer.
Blog.
Blog
E-bøger og rapporter.
Whitepapers
Events og webinarer.
Webinarer
Om os.
All items
Om os.
Om os Partnere Kontakt os
da
English Norwegian Swedish
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Future-proof your CX operations.

When it comes to customer experience, the only constant is change. Our Optimisation programme is designed to help you stay ahead of the CX game by maximising your contact centre solutions – ensuring delightful customer experiences, today and in the future.

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hero-optimisation

Trusted by Europe's Customer Experience leaders.

Your customers evolve. You need to evolve with them.

Customers’ expectations are always evolving. By committing to a culture of continuous improvement, you can ensure your customers always receive high-quality service across all interactions and touch points. Puzzel Optimisation has been carefully designed by our experienced Solution Architects, with a simple concept at its core. We believe that by investing in continuous improvements, your operations run more smoothly, ultimately empowering your agents and making your contact centre stay ahead of ever-evolving customer expectations.

Process and system analysis

Process and system analysis

In-depth analysis of your processes and systems.

Our team collaborates with yours to comprehensively assess your systems, processes, and strategies. The aim is to identify opportunities for your solutions to capitalise on evolving technological capabilities and evolving use cases, optimising your contact centre for future-ready customer experiences. 

Onsite session

Onsite Session

Get a deeper understanding of your operations.

During the onsite session, our team of Solution Architects work closely with your agents and leaders to understand key elements of your contact centre operations - from daily tasks to corporate strategies. The insights gathered during the on-site session serve as a cornerstone for tailored recommendations that drive transformative change in your contact centre. 

Tailored recommendations_

Tailored Recommendations

Tailored recommendations aligned with your goals.

We know that your business is unique. We use a thorough and tailored approach to offer recommendations that align with your business’s specific needs. The key findings, observations and recommendations from the analysis and onsite session are compiled into an extensive report, which equips you with the valuable insights you need to drive change and evolve the way you deliver customer experiences. 

“The programme has given us real scope into what we want to do next to achieve the best levels of resident and user experience. The process was easy and quick. Neil was clear, concise and the report covered all aspects of our discussions and the key areas we want to focus on. We are now turning the report into reality."
Louise Kelly
Head of Customer Service at Newlon Housing Trust
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Frequently asked questions.

Why is continous optimisation of the contact centre important?

Continuous optimisation of the contact centre is vital for maintaining competitiveness and delivering exceptional customer experiences. By regularly reviewing and refining processes, systems, and performance metrics, businesses can identify areas for improvement, streamline operations, and adapt to changing customer needs and preferences. This iterative approach ensures that the contact centre remains efficient, responsive, and aligned with strategic objectives, ultimately driving customer satisfaction, loyalty, and business growth.

What's included in Puzzel's optimisation programme?

Puzzel's optimisation programme encompasses a range of strategies and initiatives aimed at enhancing the performance and effectiveness of contact centre operations. Optimisation by Puzzel is available to all our customers and comes in three different packages: Lite, Full and Custom. Get in touch with us to find the perfect package for your organisation. 

Yes, I want to book my demo.

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