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Personalise interactions with AI.
Puzzel AI Voicebot goes beyond simple responses. Using advanced AI, it understands the nuances of human speech and engages in real conversations. It doesn’t just recognise keywords — it tailors responses based on previous interactions, providing more relevant and personalised answers. Plus, with its advanced AI capabilities, it learns from every interaction, improving its responses over time to offer even more accurate, relevant support.
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Speak your brand's language.
Ensure your voice channels reflect your brand identity. With high customisation options, it understands organisation-specific terminology and nuances, ensuring relevant communication. You can tailor responses, adjust business terms, and fine-tune the voicebot's interactions to align perfectly with your brand’s voice and customer expectations. Whether it’s adapting to industry jargon or personalising replies based on your unique offerings, our voicebot enhances the customer experience while strengthening your brand identity.
Smooth call routing and handovers.
The voicebot doesn’t just respond to questions – it provides optimal follow-ups to enhance the customer journey. With features like ticket creation, SMS follow-ups, and agent transfers, the voicebot ensures accurate and tailored responses for every customer. When human support is needed, the voicebot seamlessly connects customers to the right agent or department, ensuring minimal friction and an elevated experience.
Flexible, scalable, and fully integrated.
Puzzel AI Voicebot scales with your business. Whether you’re managing hundreds or thousands of calls daily, our voicebot ensures your contact centre is always prepared to meet customer demands efficiently and professionally. It integrates directly with the Puzzel CX ecosystem, ensuring you can get started quickly without the need for complex coding or IT involvement.
Security and compliance
Secure, compliant and reliable.
The voicebot ensures that your data — and your customers' data — are handled with the utmost care.
- Manage access and permissions with different user roles
- Use built-in or add custom anonymisation of data
- Override or adjust AI responses when needed, giving you full control over how your voicebot interacts with customers.
- The voicebot complies with GDPR and contains the features that enable you to comply with GDPR
Analytics
Understand why customer dial in.
Puzzel Voicebot comes equipped with powerful analytics that provide deep insights into your customer interactions. By understanding why the voicebot responded the way it did, you can continuously improve its performance and understand exactly what your customers need.
- Track key metrics like automation rate, number of conversations, questions that most often lead to transfers, and more.
- Get suggestions for improving your voicebot.
- Understand what your users ask about.
- Uncover trends in topics and questions.
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Implementation
No coding required.
You don’t need to be a coding expert to launch your voicebot — we’ve designed the system to be quick and simple to implement.
- AI Training: We train the voicebot with your data for instant business understanding.
- Customisation: Easily tailor the voicebot to your specific needs with our intuitive tools.
- Performance: Enjoy high-performance capabilities from the start, ready to impress.
- Ongoing Support: We offer continuous support to optimise your voicebot's performance from day one.
Advanced AI
Transform your calls with AI-powered voicebots.
Elevate customer calls with advanced AI.
- Natural Language Understanding (NLU): The voicebot processes natural speech patterns, understanding the intent behind customer questions, not just keywords.
- AI-driven learning: It continually learns and adapts from customer interactions, ensuring accurate and helpful responses every time.
- Multilingual capabilities: The Voicebot supports multiple languages, providing a seamless experience for customers, no matter where they are calling from.
Get more value with an AI chatbot
Elevate your CX with AI solutions that reduce wait times and increase efficiency. If you’re already using Puzzel’s AI Chatbot, implementing the voicebot is even easier.
