Become a digital-first contact centre
Say goodbye to the phrase ‘How can I help you’ and start delivering more personalised and proactive customer service. With Puzzel Digital Engagement, you can track your customers’ digital journeys in real-time to better understand their needs and how you can assist them. Then you can automatically direct them to the most efficient channel for their enquiry based on your agent availability, skills, channel costs, operating hours and workload. Through better channel management, our customers are able to resolve 90% of enquiries on first contact and have reduced their service costs by up to 50%. Our intelligent bot has also helped reduce call volumes and increase uptake of self-service channels.