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How Yourhosting Improved Efficiency and Customer Experience with Puzzel
Yourhosting’s move to a modern CX ecosystem has already delivered clear results. With a seamless transition to Puzzel, they achieved a 10% increase in efficiency using the same staffing levels, giving customers faster responses and smoother support. Agents now receive key customer details upfront, allowing them to offer more personal and effective service. With Conversational Intelligence in place and Co-Pilot on the way, Yourhosting is strengthening both service quality and day-to-day operations.
How Norway's Largest Electricity Supplier Delivers Award-Winning Customer Service
Fjordkraft’s commitment to improving customer service is reflected in their impressive results. They have significantly reduced phone queue wait times from an average of 3 minutes and 32 seconds in 2023 to just 58 seconds today. Customer satisfaction has also risen to an exceptional 92.4 compared to 90.7 in 2023. Additionally, traffic has been reduced by 43% in the same period.
