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Smarter staffing with simplified reporting.

Save time with simple workforce reporting for more efficient processes. Gain valuable insights into agent shifts, adherence, and holiday requests to effectively manage your contact centre’s staffing.

Workforce Management

Trusted by Europe's customer experience leaders.

Gain full insights into your contact centre staffing.

Save time on administrative work with a centralised view of your workforce. Easily track agent shifts, holiday requests, and payroll data, and sync with HR, ensuring smooth operations and informed decisions. And, when needed, pull data from other integrations, enhancing your reporting accuracy even further.

forecasting WFM

Collaborate closely with HR.

Keep HR in the loop. View your agents’ adherence to schedules, shifts and holidays, and use these insights to quickly align with your HR team. Support HR with detailed payroll reports, including overtime data, to stay on top of employee schedules and effectively manage your workforce.

reporting

Effective reporting for future planning.

Stay ahead of your operations. Manage and facilitate future planning with standardised reporting and integrate with other systems where needed to pull relevant data. And, easily export reports for seamless sharing and collaboration across teams.

Features of Reporting.

Agent shifts
View reports on your agents’ shifts.
WFM agent shifts
Adherence
Report on schedule adherence.
scheduling contact centre
Absence overview
Review holiday requests and allocations.
workforce management reporting
Payroll reports for HR
Access payroll and overtime reports.
wfm reporting
Export reports
Export relevant reports for further distribution.
create reports in WFM
Integrations
Integrate with other systems to pull through the data that impacts your reporting.
integrations for WFM
hero-optimisation
Empower your contact centre with the Puzzel CX Platform.

Reporting is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Reporting in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences