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Automate to resolve queries faster.

Effortlessly manage inbound tickets by automating manual processes. Use automated workflows and bulk actions to keep your contact centre running efficiently, ensuring smoother operations and swift responses.

Case Management-1

Trusted by Europe's customer experience leaders.

Simplify Case Management with automation.

Let automation do the heavy lifting. By automating workflows with inbound rules and events, you can reduce complexity and simplify case handling, even during spikes in demand. This also reduces the margin of human errors, ensuring enhanced case handling and quicker responses.

customer queries

Handle high demand with ease.

With bulk actions, managing large volumes of inbound requests becomes much easier. Automation ensures that you can improve service quality even during high-demand periods, allowing you to handle increased workloads without compromising on efficiency or customer satisfaction. 

agent experience

Automate to free up valuable agent time.

Automation makes life easier for your agents by freeing up their time and effort. By automating multiple repetitive processes, like informing customers that their ticket is in progress, agents get more time to focus on more meaningful tasks. And, in complex cases, targets can be adjusted automatically to accurately reflect agent efforts, making their experience even better.

Features of Automated Workflows.

Scheduled follow-up tasks
Automatically add tasks for timely follow-ups.
ticketing management
Event rules
Set rules to trigger actions on specific events.
skill-based routing
Workflow automation
Create ‘if-then’ conditions triggered by incoming tickets or agent updates.
Reporting ticketing
Create automated, customised messaging and setup automated replies.
make real-time adjustments
Dynamic setups
Update response and resolve targets based on event conditions.
Bulk action
Perform actions on multiple items simultaneously.
Empower your contact centre with the Puzzel CX Platform.

Automated Workflows is part of Puzzel Case Management, which is an add-on to the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how automated workflows in Puzzel Case Management can boost operational efficiency and reduce resolution times – ensuring empowered agents and delightful customer experiences