The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics. 

Puzzel’s data centers are in Norway and Sweden, with additional services provided through Azure and AWS in Ireland, Netherlands, and the UK. All data processing complies with European regulations regarding data protection and privacy.

The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior. 

The main benefits include: 

• Flexibility: The solution is customizable for businesses of various sizes and industries. 
• Scalability: Easily scales up or down based on business needs. 
• Omnichannel capabilities: Manages interactions across multiple channels from a unified platform. 
• Analytics and Reporting: Provides real-time data insights to improve decision-making. 
• Seamless Integrations: Integrates with popular business tools and CRM systems. 

Cloud contact centers are hosted and operated in the cloud, offering a modern, agile, scalable, and cost-effective alternative to traditional on-premises contact centers. They support flexible work-from-home arrangements for agents.