Resolve
This option is ideal for organisations upgrading from PBX systems or running voice-based contact centres.
- Designed for customer service operations that want to communicate effectively with customers while empowering their agents.
- Best suited for organisations wanting stronger manager capabilities and data-driven improvement.
Channels & Products
Resolve
This option is ideal for organisations upgrading from PBX systems or running voice-based contact centres.
Resolve plan includes
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Voice
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Silent Monitoring
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Call Recording
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Basic IVR
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Agent Assist
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MS Teams Integration
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Reporting
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AI Agent Co-Pilot
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Virtual Agent Suite
Resolve plan includes
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Voice
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Silent Monitoring
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Call Recording
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Agent Assist
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MS Teams Integration
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Reporting
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IVR with Text-to-Speech
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Advanced Agent Assist
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Chat
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Messaging
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Email
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Omnichannel Routing
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AI Agent Co-Pilot
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Live Summary
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Virtual Agent Suite
Power plan includes
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Voice
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Silent Monitoring
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Call Recording
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Basic IVR
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Agent Assist
-
MS Teams Integration
-
Reporting
-
IVR with Text-to-Speech
-
Advanced Agent Assist
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Chat
-
Messaging
-
Email
-
Omnichannel Routing
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Performance Management
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WFM
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AI Agent Co-Pilot
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Live Summary
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Virtual Agent Suite
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Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.
Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.
Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
Elevate customer experience with every plan
We understand that pricing is key for finding a solution that's perfect for your business.
Our team is here to help you figure out which package is the right fit for you, so you can achieve your goals.
Just fill in the form to the right and let's discuss your options.
See Puzzel in action.
Yes, I’d like to elevate my conversations with AI-powered insights.
