Within the contact centre, AI involves technologies such as machine learning, speech-to-text, sentiment analysis, analytics, chatbots and interaction routing. These are all closely integrated, working together to provide outcomes similar (or even superior) to those achievable by human agents.
In this webinar, we’ll take a closer look at the role of technology in contact centres today, shining a light on some of the incredible tools that are harnessing the power of AI. To help you kickstart your AI journey, we’ll share expert insights into adopting AI in your contact centre to eliminate routine, repetitive tasks and speed up resolution.
Agenda:
- History of AI
- New horizons: Today’s AI use cases
- Examples of AI in the contact centre
- Customer case study
- Implementing AI and automation into your contact centre
Bemærk: Dette webinar afholdes på engelsk.
Da alle vores webinarer optages, kan du med fordel tilmelde dig, så du frit kan se dem når det passer ind i din tidsplan. Vi sender et link når optagelsen er klar.
Alex Lunde
Director of Web Experiences at Puzzel
Matt Hughes
Director of User Experience at Puzzel
United Kingdom 
Sverige 
Norge 
Finland 
Nederlandse