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CX Classroom | Fundamentals of CX Transformation

Want to transform your customer experience, but don’t know where to start?

Join our webinar with CX expert Sundeep Boughan to learn how you can adapt your contact centre environment and redesign your customer service for the digital world.

Perfect for contact centre leaders and CX managers – Sundeep will explore how you can:

  • Migrate to the cloud and adopt a modern application architecture
  • Review your customer journeys and back office processes to identify where you can automate, innovate and add empathy to increase customer satisfaction and cut down costs
  • Support differentiated service for different customer segments and different customer journeys
  • Implement a frictionles customer journey to maximise CX

Forrester predicts that eight in 10 customers will see the world as all digital this year — so now’s the time to get cracking!

Bemærk, at dette webinar afholdes på engelsk.

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